Merchant
SeaFox Kalajoki Oy
SeaFox Kalajoki
c/o Matti Hautala
Kalakuja 6 A 310
85100 Kalajoki
044 2375884
Business ID: 3270494-2
By purchasing products and services from SeaFox Kalajoki's internet services, the customer agrees to comply with these and merchant-specific terms.
The prices presented on the website include value-added tax.
We sell products to adult private individuals and corporate customers.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information provided.
We reserve the right to change our delivery terms. Before placing an order, the customer must familiarize themselves with the currently valid delivery terms.
These terms apply to rental and reservation products and services, collectively referred to as "object."
Booking
The customer is responsible for familiarizing themselves with the description and instructions of the reserved object/objects and the terms of the reservation.
The customer's reservation is binding when the order/payment confirmation has been sent to the customer's specified email address.
The customer pays for the reservation according to the chosen payment method, following the terms of the chosen payment method.
The reservation system sends the order/payment confirmation to the customer's specified email address.
The merchant is not responsible for a failed reservation; the customer must contact the merchant promptly to resolve the situation.
The merchant does not guarantee that the object is still available in this situation.
If the object is not available, the money will be refunded, or another object will be offered where possible.
Cancellations and changes
The cancellation day is the day the merchant receives notice of the cancellation.
The customer is responsible for ensuring that the cancellation is sent in sufficient time.
If the customer cancels their reservation:
when there are three or more days left until the reservation start, the delivery fee will be charged. The delivery fee is €20.
when there are less than three days left until the reservation start but at least one day, 50% of the object rental price will be charged.
when there are less than 24 hours left until the reservation start, the full rental price will be charged.
For objects reserved with a discount code, the full rental price will always be charged regardless of the cancellation time.
The reservation can be transferred at the customer's request under the following conditions:
The transfer can only be made once.
It is not possible to change the object during the transfer.
The transfer must take place at least three days before the original reservation start.
The transfer fee is €20 (incl. VAT).
If the transferred reservation is canceled, the full rental price will always be charged, regardless of the cancellation time.
Merchant's right to cancel a reservation
In the event of force majeure, the merchant may cancel the reservation. The customer who rented the object will be notified of this without delay.
In this case, the customer has the right to a full refund.
Any costs incurred by the customer due to the canceled reservation due to force majeure.
Compensation for damages
The customer is responsible for compensating the Merchant for any damage they cause to the object.
The Merchant does not compensate the customer for any inconvenience or expenses caused by natural conditions, such as insects, animals, weather conditions, or unexpected weather changes.
Complaints
Any possible complaints must be made as soon as possible after the matter has arisen.
If a satisfactory solution cannot be reached or there is a compensation claim, the complaint must be sent in writing within one month of the incident.
The Merchant aims to handle the complaint as quickly as possible, but no later than within one month.
If the customer and the Merchant cannot reach an agreement, the customer may submit the dispute to the Consumer Disputes Board for consideration.
Formation of the agreement
A binding agreement for the purchase comes into force when the order has been confirmed (order confirmation/payment confirmation).
The Order Confirmation/Payment Confirmation is sent to the customer by email.
Cancellation and returns
The products have a 14-day return policy according to the Consumer Protection Act.
The right of return does not apply to leisure services agreed upon for a certain period.
The delivery costs include postage and packaging costs. You can view the delivery costs after selecting the payment and delivery method for your shopping cart.
The Merchant uses reliable and secure payment intermediaries in their services.
The Merchant does not store bank connection or credit card information at any stage.
The customer undertakes to comply with the terms of the chosen payment method.
Paying by invoice
The invoice must be paid by the due date specified on the invoice.
Late payment fees will always be added to invoices paid after the due date. If the invoice is paid after the due date on the original invoice and late payment fees have already been incurred, the fees will be invoiced separately.
If the payment transaction has not been successfully completed at the time of ordering, the Merchant will not process the order.